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Shipping & Returns

Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If We sent an incorrect Item, you must return it within 15 days.

You should expect to receive your refund within 2two to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any to address in the world. Note that there are restrictions on some products, and some products cannot be shipped to some international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. In most cases we ship within 24 hrs. if product is in stock.

Please also note that the shipping rates for many items we sell the weight will be rounded up to the next full pound. The weight of any such item can be found on its detail page. If a weight or measurement is not available, please call at 1-519-581-7693 or email us at info@infinitumenergy.com to give you the answer asap.